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Terms & Conditions

1. Refunds, Returns, Supply Policy, Discounts:

Marketplace Supplies Pty Ltd (Marketplace) offer the following terms and conditions to our customers with regard to online and account based purchases:

i). Defective or damaged: when goods arrive in a damaged condition or are deemed by Marketplace to be defective. All items must be returned within 14 days to be eligible for replacement or credit. It is solely the customer’s responsibility to check dates. If you have an item that you feel needs to be returned, in the first instance please contact us at or 1300 910 527 with information regarding your claim. If the same goods or an acceptable alternative are not available, you will be offered a full refund. No further re-course for any costs against Marketplace.

ii). Wrong item:  If you have an item that you would like to be returned, in the first instance please contact us at or 1300 910 527. Return, re-delivery and re-stocking charges may apply. No returns on Medical Essential items.

iii) Inability to supply: If for any reason that a product is not able to be supplied, Marketplace will offer a full refund of the product. No further re-course for any costs, claims or damages against Marketplace. 

iv) Discounts: Marketplace at its discretion may choose to offer a further discount to Australian residents utlising a discount code at check-out. This discount may apply to one, several or all products. It is not transferable, shipping charges are applied at standard rates and not subject to further discount. This offer may be changed or withdrawn at anytime by the code being withdrawn from usage. The final usage of this code is at Marketplace's sole discretion and may be withheld or withdrawn from a particular group, club, organisation, or individual.

v) Shipping: Due to the use of Third Party shipping providers, Marketplace are unable to offer guaranteed delivery times on our products. When possible, we will supply tracking numbers from our shipping providers to our clients. Our shipping and delivery times are estimates only based on the information provided by our providers.

vi) Pricing: Marketplace offers dynamic pricing. Product prices will vary and no rain-check will be given. 

2. Privacy Policy


Marketplace regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Marketplace users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Marketplace at

Collection of Information:

In order to use the Marketplace website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Information collected by Marketplace, is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information:

Any details collected from Marketplace customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information:

The security of your personal information is important to us. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details on the Marketplace website. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at

Access to Collected Information:

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Marketplace uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties:

Marketplace may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Marketplace does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the Marketplace site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of

Changes to Privacy Policy:

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

3. Security Policy

Marketplace uses Shopify and their affiliates for its online credit card transactions, providing a safe and secure means of collecting payments via the Internet. 

* Payments are fully automated with an immediate response. * Your complete credit card number cannot be viewed by Marketplace or any outside party; all monies are directly transferred from your credit card to the merchant account held by Marketplace.